Support to assure your success
We understand that no two rep firms are alike when it comes to their needs, so we work with you individually. Territories, climates and cultures can differ markedly in different parts of the country, so we avoid "one size fits all" solutions and ways of doing business.
When you call our dedicated Rep Services Department, you'll get a real person who will listen to you, identify the resources you need, and do everything possible to help you close that special sale.
These are just a few ways our Rep Services group is delighted to help you:
- Developing and refining your mailing lists and databases
- Providing postcards, flyers, brochures and other products that you can order with just a few clicks on the web.
- Providing you with product samples
- Conducting customer satisfaction surveys
- Providing you a direct channel of communication to our factory floor
- Listening!
Executive commitment
BCI Burke's owners – Tim Ahern and Mark Sondergard – are both actively involved in the day-to-day running of the business, and they have a deep and unwavering commitment to the success and profitability of our reps. They understand that when you do well, we do well. Tim, who is CEO, has a solid background in sales and sales management, so he knows the challenges reps face. And Mark, who is President/COO, understands that a healthy manufacturer/rep relationship depends on the financial health of everybody involved.
Training
We put a lot of work in our training program, which is set up to provide you a great deal of flexibility. You can train in our home offices in Fond du Lac, in your offices, or through Internet-based conferencing, depending on the size of your firm and your specific needs. You'll also have our comprehensive Rep Procedure Manual for easy reference.